TRA CỨU
DDC 910.46
Tác giả CN David Hayes
Nhan đề Hotel Operations Management / David Hayes, Jack Ninemeier, Allisha Miller
Lần xuất bản 3rd edition
Thông tin xuất bản Pearson,2016
Mô tả vật lý 624 p.
Tóm tắt Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s―and their own―success.
Thuật ngữ chủ đề Hotel-BTKTVQGVN
Thuật ngữ chủ đề Management-BTKTVQGVN
Tác giả(bs) CN Allisha Miller
Tác giả(bs) CN Jack Ninemeier
Địa chỉ 100CS1_Kho sách ngoại văn(1): 105000381
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260##|bPearson,|c2016
300##|a624 p.
520##|aHotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s―and their own―success.
650#7|aHotel|2BTKTVQGVN
650#7|aManagement|2BTKTVQGVN
7001#|aAllisha Miller
7001#|aJack Ninemeier
852|a100|bCS1_Kho sách ngoại văn|j(1): 105000381
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